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Moving forward innovatively and efficiently
The e-commerce sector is now connected to a wide range of systems. We support you in choosing the most suitable services and providers. In order to ensure effective processes, the individual system modules must be coordinated with one another. We work with you to define the technical and procedural requirements based on the existing structures, business processes and objectives in order to overcome challenges and optimize your internal processes.
In order to process customer orders effectively and efficiently, automated process sequences are defined and a standardized service level is established. This makes it possible to identify optimization potential and facilitate intervention.
In order to ensure excellent logistics with the shortest possible throughput time, precise coordination of interfaces and transitions is necessary. Order acceptance, picking, deliveries, returns management and shipping are the most important factors in a smooth fulfillment process.
The omnichannel process is a two-part cycle. It begins with omnichannel fulfillment - after this half is completed, the omnichannel return begins. In order to make the transition between fulfillment and return smooth, it is necessary to optimize closely interlinked processes such as supplier communication or data exchange between sales channels.
Customer service is a key part of the customer experience and contributes to customer lifetime value. In the constantly growing e-commerce sector, a high level of accessibility and customer satisfaction is of great importance. In order to keep up with this growth, we will work with you to find solutions to optimize the processes surrounding your customer service and thus enable a unique customer journey.
Digitalization has created a multitude of new sales opportunities. The classic wholesaler is often no longer limited to the B2B sector. Hybrid business models are very much in vogue, especially the D2C sales channel, which has become increasingly important in recent years.
The online shopping experience is constantly changing to bring customers closer to the feeling of a personalized and real shopping experience. This is an area of constant innovation in which we are happy to advise you, for example:
Achieve higher goals with tailwind
Customers' demands on online shops are constantly growing as big players like Amazon are redefining the standards. In order to remain competitive and to be able to keep up with the ever-increasing basic, performance and enthusiasm requirements, an iterative optimization and reflection process with regard to one's own logistics, conversion rate, corporate identity and after-sales processes is necessary.
System landscape in e-commerce
As the size of the shop increases, the complexity of the underlying system landscape also increases proportionally. In order to make this more transparent and still not have to do without performance-optimized systems, our team will help you choose and set up the systems that are most suitable for you and how they work together. This way you remain flexible for future expansions.
Integration of marketplaces
A considerable part of e-commerce now takes place via marketplaces such as Amazon Marketplace, Zalando, About You or eBay. We have already connected all of them and are familiar with the challenges.
Interface design & implementation
An essential step in system optimization is the interface design. It is also essential that interface monitoring is integrated in order to display possible transmission errors or to avoid incorrect data.
Architecture target image
Together with you, we define a target image based on the current IT architecture, including the steps to achieve this target image.
Cloud Integration
The cloud behind a shop system can provide support in many areas, such as analytics, data evaluations through data lakes or even special applications.
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